Frequently Asked Questions (FAQs)
Q: Why should I buy the plan?
A: CSA Vacation Ownership Insurance is a travel insurance plan tailored specifically for timeshare/vacation owners. The plan reimburses your prepaid, non-refundable maintenance and exchange fees if you can't travel for a covered reason. It also provides a host of post-departure benefits for additional peace of mind while traveling.
Q: For what reasons can I cancel my trip and still get reimbursed?
A: Covered reasons for trip cancellation include illness, injury or death of a family member or traveling companion; traffic accident en route; transfer of employment 250 miles or more; involuntary termination of employment or layoff; mandatory hurricane evacuations; terrorism; and your home made uninhabitable by hurricane or other natural disaster. See the Description of Coverage for further details details: Per Trip Plan and Annual Plan or contact us for a complete copy of the Policy/Certificate of Insurance.
Q: Who can purchase the plan?
A: CSA Vacation Ownership Insurance is available to residents of the United States or to non-U.S. residents for travel to the US if the insurance is purchased through a U.S. company.
Q: What will I need to do if I must cancel my trip?
A: First, notify your timeshare/vacation ownership company that you are canceling. Then call us toll-free at 800-541-3522 to request a form.
Q: What will I need to do if I must cancel my trip?
A: If you purchase this plan and are not completely satisfied, simply return your Description of Coverage to your vacation ownerhsip company within 10 days of receipt. Include a letter indicating your desire to cancel. If you haven't already left on your trip, you will receive a full refund.